Joi: (3:00)
I sell my Design Services for Remodels to Clients as a Flat Fee. My problem comes after my Scope of Services is complete and I have been Paid in Full by the Client.  
I get inundated by Clients asking questions that are outside my scope. Even though my Contract states “anything outside of the Scope will be billed Hourly”, they don’t get it. 
Do I get upfront Hours for Billable Time?
Do I offer ongoing Consultation throughout the Project at a % of the overall entire cost of the Project?

Rikke: (6:18)
1. An architect informed us that our client on a new project wants us contracted underneath the architect. They are a repeat client for us, new client for the architect. Project is HUD financed so certain AIA contracts will need to be executed. 
a. How do we, as sub-consultants maintain ownership of documents and bring this into an AIA contract with a client?  Or is that even the right way?

Luisa: (16:05)
What is the best structure for small practices doing residential works? 
The Australian Institute of Architects Client Architect Agreement has many weaknesses, leading to a loss of fees and ease for clients to complain to the Board of Architects:

Andrew: (26:00)
A project is delayed due to reasons outside of our control and we have reached an agreement for additional fees from the client for the delay and abortive work to date. The client will not agree to additional fees for any more delays – which is contrary to our appointment contract. What is the best strategy for managing this issue and meeting the client in a compromised position out of goodwill?

Foti: (30:24)
In a fee matrix where you have offered a Standard service vs Expedited (faster) service, with an additional optional package of work: package X. The client publicly declines the add-on Package X by accepting the expedited service with the higher fee.
The client then (many months later) asks for the Package X and hints that “well it’s not that much more”… How would you state the fees needed? And the additional time required which would delay the expedited service promised duration?

Marleen: (35:07)
What are the different options in the multiple fee template and do you have examples for those options?

Lucinda: (37:24)
1. How to you prepare fees to be competitive but protect your profit margin ?
2. How do you  prepare a fixed fee but make it clear that variation, client changes and scope changes are extra’s ?